Run by people who used to run it at Tricentis.

The problem

Why customers call us.

Your automation team is measured on coverage, not on keeping Tosca Server upgraded. So the upgrade waits, the workspace grows, execution gets slower, and one day the estate stops being usable.

What we take responsibility for

Tosca Server, Tosca DEX, qTest and NeoLoad — operated.

• Setup, configuration and administration of Tosca, Tosca Server, Tricentis qTest and Tricentis NeoLoad
• Upgrades planned for minimal downtime
• Distributed execution environments and agent management
• Licence administration and entitlement management
• Incident handling with defined response scope
• Vendor escalation coordination — we know the path because we used to be on the other end of it

What you get

Deliverables.

• Platform documentation
• Upgrade plan and execution
• Monitoring setup
• Defined support scope and response commitments
• Named contact
• Escalation path

Platforms and tools

What we work with.

• Tosca · Tosca Server · Tosca Cloud · Distributed Execution
• qTest
• NeoLoad
• Licence and entitlement administration

How we start

Three steps.

1. 01

   Platform review — version state, configuration, workspace health, licence position

2. 02

   Support scope and response commitments agreed in writing

3. 03

   Handover, then operation

From our work

An example.

Our platform lead spent eight and a half years at Tricentis, ending as Support Manager and subject-matter expert for Tosca operations. He ran an upgrade in a customer centre of excellence with minimal downtime.

Questions we get asked

Straight answers.